Part-Time Transportation Program, Administrative Assistant

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. Provide administrative and programmatic support to the Workforce Development department for transportation-related programs. This position will report to the Workforce Dean and/or Program Director for CDL/Transportation. This position is responsible for coordinating program-specific operations, implementing processes, preparing reports, providing instructor and student follow-up, and serving as the first point of contact with students, staff, agencies, site representatives, and partners. Due to interaction with students, employees, and the college community, this role is an on-campus position. This position is eligible for telework for non-campus required activity This position is projected to work up to 19 hours per week when scheduled. Program director will communicate schedules for required campus or telework assignments. Essential Duties: - Expected to maintain all applicable Federal Motor Carrier Safety Administration -FMSCA, Department of Transportation – DOT, Department of Finance and Administration/ Motor Vehicle (Dept Fin Admin) and FERPA compliance regulations.  - Serve as the first point of contact for inquiries, answering phones and emails from potential students, enrolled students, parents, instructors, and stakeholders. - Create student packets for classroom sessions. - Timely input and retrieval of student data from Driver Education software and Federal Registry system for report to the Program Training Director and FT CDL Instructor - Compile program evaluations and upload completion data to the education software system and FMSCA registry. - Assist in gathering data to prepare internal and external reports for daily activities and for program audits. - Maintain materials and data for licensure, grants, funding agencies, or governmental agencies. - Work with Workforce Account Executive/Registrar in onboarding new student registrations. - Prepare internal/external reports as needed. - Coordinate with stakeholders regarding registration, dual and co-listed enrollments, and other course development and delivery aspects. - Maintain spreadsheet (registrations, tuition, fees, etc.) of all courses in Transportation program. - Create and maintain student files as required by FMSCA/MVA/DOT to maintain compliance. - All other duties shown are based on courses in progress or in preparation for new courses. - Prepare and coordinate courses for course entry with appropriate personnel, including room scheduling - Review course schedule for adequate instruction (class size, technology, etc.) - Assist as needed in preparation of purchase requisitions. - Order and distribute supplies or program-specific materials as needed. - Assist with developing and implementing marketing plans. - Willing to attend industry events and maintain current knowledge of industry trends. - Complete other duties as assigned. Rate of Pay: $15.50 per hour, Max of 19 hours per week. Minimum Qualification: - High School diploma or equivalent Preferred Qualification: - Associate degree preferred. - At least Three (3) years of administrative assistant experience. - Intermediate to expert experience in front-to end program support such as what is obtained through dispatch, operations, or other applicable experience in the transportation industry. This experience must be demonstrated for accurate interpretation and application of current regulations specific to Federal Motor Safety and Department of Motor Vehicle/Transportation commercial motor vehicles. Knowledge, Skills, and Abilities: - Proficient in Microsoft and Excel. Some knowledge of PowerPoint and experience with Outlook preferred. Mid to expert proficiency in computer usage, including word processing, databases, and spread sheeting with software knowledge in Excel, Word, and PowerPoint. - Regular contact with community members, students, state/local government officials, and high-level representatives of other organizations. Extensive in-person contact with faculty, staff, and visitors. The highest level of professionalism in all contacts is essential. - Independent judgment and personal initiative are required to handle the multiple responsibilities and varied duties. Ability to analyze information, develop solutions, make recommendations, and implement. Position requires careful attention to detail, numerical aptitude, and the ability to read people. Ability to think on one's feet with quick and accurate responses frequently needed in complex situations. - Highly accountable for the accurate preparation and reporting of information and data. Must be able to handle sensitive information, keeping it in the strictest of confidence. Demonstrated commitment to personal safety and integrity in recognition and timely report of situations that may contribute to personal or property loss ultimately affecting the college’s reputation. - Demonstrated abilities to coordinate multiple schedules, assess priorities, and meet deadlines; must possess excellent communication, interpersonal, and teamwork skills. Must be flexible and demonstrate initiative. Physical Demands/Work Environment: The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is: Frequently: • Manipulate items with fingers, including keyboarding • Sitting • Standing • Walking Constantly: • Hearing • Repetitive motion • Talking The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes. A private office that must be open and accessible to College staff, faculty, and visitors. Nature of responsibilities dictates work to be subject to interruptions and numerous distractions. Office hours may vary depending on the assignment to be completed. Environmental Conditions:   The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required. NWACC is an Equal Opportunity Employer, please see our EEO policy.