About This Role
To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
As a Bakery/Deli Manager, this is what I do:
- **Bakery/Deli Department Operations** – Manage bakery/deli department operations including readiness, staffing, supervision, price maintenance, policies, procedures, inventory preparation, financial goals and objectives, cleanliness, and safe use of equipment and tools.
- **Replenishment & Inventory Procedures** – Manage replenishment and inventory processes including ordering, receiving, invoicing, back stock, reclamation, and returns.
- **Merchandising & Sales Floor Standards** – Ensure proper stocking, rotation, signing, maintaining displays and overall department zoning.
- **Fresh Food Preparation & Production** – Maintain food safety standards and production requirements.
- **Risk Management/Avoidance** – Monitor and manage department execution of safety programs and standards while managing potential risk liability.
- **Adaptability** – Adjust readily to different conditions and demonstrate flexibility.
- **Coaching/Mentoring** – Bring out the best in people and provide support for their growth.
- **Conflict Resolution** – Facilitate conflict resolution while understanding different viewpoints.
- **Problem Solving** – Define issues and use critical thinking to obtain answers.
- **Safety/Quality Orientation** – Produce high-quality products and emphasize safety.
As a Bakery/Deli Manager, this is how I do it:
- **Building Relationships** – Foster relationships with others and empathize with their emotions.
- **Conscientiousness** – Demonstrate responsible behavior and adherence to policies.
- **Customer Service/Hospitality** – Deliver exceptional customer service.
- **Integrity** – Act in accordance with sound values and business ethics.
- **Modeling Cultural Values** – Act consistently with organizational values.
- **Professionalism** – Hold oneself accountable for attitude and performance.
- **Showing Drive & Taking Action** – Take initiative and solve problems with minimal guidance.
As a Bakery/Deli Manager, this is why I do it:
- **Customer Focus** – Anticipate and recognize customer needs to exceed expectations.
- **Respecting Others/Citizenship** – Encourage teamwork and respect towards others.
- **Supporting Harps’ Mission Statement** – Strive to support the company’s mission by exceeding customer expectations.