CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician to provide technical support. This position earns a competitive salary and has the opportunity to earn more based on skill set and experience. We provide excellent benefits, including comprehensive health offerings, a 401(k) with a company match, an employee stock ownership plan, a quarterly incentive bonus program, continuing education opportunities, and a health and wellness reimbursement program.
As a Help Desk Technician, you provide invaluable technical support and customer service for both coworkers and clients. Knowledgeable and eager to help, you thoroughly assist others with accessing and using automated systems and services. Promptly responding to user requests, you help identify the problem, determine the best way to resolve it, and then coach the user through the resolution process.
You maintain a professional and helpful demeanor as you troubleshoot and complete software installations, upgrades, and other application problems. For more advanced complications, you coordinate with the appropriate technical personnel to address the issue. As you resolve problems, you document and track the reported issues to keep an eye on patterns and search for areas for improvement. You take pride in helping others using your technical expertise!
About CEI Engineering Associates
CEI Engineering Associates, Inc. is a full-service civil engineering, planning, landscape architecture, and land surveying consulting firm. Established in 1973, CEI has evolved from a five-person firm into a national company of over 180 professionals operating from six offices across the US, headquartered in Bentonville, Arkansas.