Help Desk Technician

Join us for an exciting opportunity to be part of a team that values your growth, fosters innovation, and encourages a positive work-life balance. About Us PAM Transport was founded in Tontitown, Arkansas, in 1980 and over the past 40+ years of being in business, we have become an international company with more than 2,000 trucks and 8,000 trailers. Our goal is to provide exceptional service to our customers. We believe it all starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and strong community here at PAM. About this opportunity At PAM Transport, the Level 1 Help Desk Technician is on the front line, fielding user calls to resolve technology issues. The Level 1 Help Desk Technician is an entry level position providing the opportunity for the technician to experience a broad array of technologies, problem solving, and prioritization skills in the corporate Workplace Services (WPS) area. The knowledge gained provides the technician with options to stay in the WPS with opportunities for growth in responsibility and knowledge or it can serve as a springboard for other opportunities within information technology. Pay and Schedule This position is on site Monday - Friday 8:00AM to 5:00PM. The pay range is $50,000 - $55,000/year dependent on experience. Benefits Offered - Medical, Dental, and Vision Plans - 401K - PTO - Other Voluntary Benefits How will you contribute to the success of the team? - Respond to user inquiries via phone, email, or chat in a professional and courteous manner. - Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. - Provide step-by-step guidance to users to resolve technical problems. - Document and track user issues and resolutions in the help desk ticketing system. - Escalate unresolved issues to Level Two support or appropriate IT staff. - Assist with the setup and configuration of computer systems and peripherals. - Maintain a high level of customer satisfaction through effective communication and follow-up. - Stay updated with the latest IT trends and technologies. What makes you a strong candidate for this position? - Basic Troubleshooting – Diagnosing and resolving common hardware, software, and network issues - Operating Systems – Familiarity with Windows and other operating systems - Software Support – Knowledge of Microsoft Office, email clients, browsers, and common enterprise applications - Networking Fundamentals – Understanding of IP addressing, DNS, DHCP, and basic connectivity issues - Ability, aptitude, and desire to be part of a service-oriented team - Must be comfortable operating in a collaborative, shared leadership environmen - Creativity and the ability to grasp new technologies quickly are essential - Must have strong interpersonal skills and the ability to train and share knowledge The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others. PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Experience a workplace where your contributions matter and where you can thrive in a supportive environment.