About This Role
Job Details:
SUMMARY:
The Claims Call Center Coordinator will manage and resolve product-related issues by answering calls and making timely evaluation and disposition decisions. This role involves close collaboration with various teams, including Transportation Operations, FSQA, Plant Managers, Dispatch, and other business units, to determine the most effective product return solutions. The Coordinator will coordinate with multiple departments—such as Sales, Warehousing, Product Movement, and Accounting—to understand business impacts, gather relevant facts, and determine immediate disposition strategies. Additionally, the Coordinator will be responsible for documenting and maintaining an active worklist in various transportation systems.
REQUIREMENTS
Education:
- High school diploma or equivalent required.
- Candidate with and/or currently pursuing a BA degree is a plus.
Experience:
- Minimum of 3 years of office clerical experience required.
- Prior experience in a call center environment is highly valuable, particularly in handling claims or customer service.
- Experience in data collection and analysis is advantageous.
Communication Skills:
- Strong written and verbal communication skills are essential.
- Professional phone skills for interacting with both internal company contacts and external vendors and customers.
- Excellent negotiation skills to effectively manage and resolve third-party claims.
- Ability to convey complex information clearly and concisely to various stakeholders.
- Skilled in managing conflict and addressing concerns diplomatically.
- Proficient in crafting detailed and accurate reports and documentation.
- Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.
Computer Skills:
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Experience with data management and reporting tools within Microsoft Office.
- Proficiency in navigating and interpreting Power BI reports.
- Familiarity with SAP for managing and tracking product claims and related data.
- Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and Sessions.
- Experience working with call center technology and answering systems, including CRM software such as Five9.
- Ability to work effectively within digital collaboration tools such as.
Special Skills:
- Motivated self-starter with a strong desire to learn and grow.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills and the ability to manage time effectively.
- Strong multitasking abilities and interpersonal skills.
- Confident in making fact-based decisions through critical thinking and standing by those decisions.
- Proven ability to analyze information, evaluate options, and implement solutions effectively.
- Self-reliant with the capability to self-audit for any errors or discrepancies in work to ensure accuracy and quality.
- Highly organized with the ability to thrive in a high-volume, fast-paced role.
** Resume Required To Be Considered For This Role **
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
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