Testing Specialist

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Testing Specialist is responsible for the administration of the NWACC placement test and NWACC classroom tests. The incumbent will also assist with the scheduling and administration of a variety of testing programs, proctor services, and certification testing. This position is responsible for coordinating office activities and developing, revising, and recommending administrative policies and procedures as directed by supervisor. This position will be located primarily at the Bentonville Testing Center location but may be asked to cover testing at the Washington County location as needed. This position is governed by state and federal laws and agency/institution policy. Essential Duties: - Responsible for proctoring NWACC course exams, placement tests, and accommodated assessments, while also ensuring the workspace remains organized - Continuously monitors testers and enforces testing security procedures while administering various types of pencil/paper and computer/web-based tests for prospective and currently enrolled students - Obtains and maintains relevant certifications to support the administration of assessments associated with community proctoring services, including CLEP, DSST, PearsonVue, Kryterion, and PROV - Must have the ability to work a flexible schedule including covering an occasional Saturday and/or evening - Delivers prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactions - Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others - Works as a liaison between the Testing Center and faculty while assisting students in the center - Assists with the reception desk as needed which includes checking in students, assisting students with making appointments, completing the proper paperwork for community proctoring services (Pearson, CLEP, etc) Rate of Pay: $17.34 per hour *Higher compensation may be considered based on qualifications directly related to position. Completed applications received by 3/23/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position. Minimum Qualifications: - Associate degree from an accredited institution of higher education - At least 2 years of experience in a specialized or related field applicable to work performed Preferred Qualifications: - Bachelor's degree from an accredited institution of higher education - At least one year of experience working at an academic testing center - At least 2 years of customer service experience Knowledge, Skills and Abilities: - Must be a self-starter who takes accountability for performance while requiring minimal supervision - Strong time management, multi-tasking, and organizational skills - Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs - Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner - Ability to build relationships with individuals and teams across the institution and campus Physical Demands/Work Environment: The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is: Frequently: • Manipulate items with fingers, including keyboarding • Sitting • Standing • Walking Constantly: • Hearing • Repetitive motion • Talking The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes. Environmental Conditions:   The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required. NWACC is an Equal Opportunity Employer, please see our EEO policy.