Bilingual Patient Coordinator (English/Spanish)

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for our Primary & Specialty Care Clinic on Poplar St in Rogers, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's need are met in an effective positive way. The is a full-time position with the schedule of Monday - Friday 8:30 AM - 5:30 PM. Ideally, we are looking for someone who is enthusiastic about creating a warm and inviting atmosphere for our patients and can effectively complete the required administrative work efficiently and accurately.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic

• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.

• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.

• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.

• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.

• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.

• Keeps management team informed of all activities and on goings in the medical clinic.

• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECK, HRSA, NCQA PCMH and OSHA.

Knowledge and critical skills

• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.

• Ability to perform cash, check and credit card payment transactions with accuracy.

• Ability to work and function independently and within a team.

• Knowledge of computer software such as Microsoft Office Software.

• Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage.

• Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff,

Required Qualifications

• High school diploma or equivalent required.

• Friendly demeanor and willingness to serve patients is required.

• Bilingual (English/Spanish) ability required.

Preferred Qualifications

• 1 year medical front office experience strongly preferred.

• 1 year customer service experience preferred.

• Experience working with an Electronic Medical Record system (especially eCW) preferred.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!

• Excellent Benefits Package including:

• Health, Vision, Dental and Life Insurance

• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)

• Paid Time Off and 10 Annual Paid Holidays

• Employee Discounts for Care

Monday - Friday 8:30 AM - 5:30 PM
40 - Hours