Bilingual Patient Coordinator - English/Spanish

Job Description
Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for our Primary & Specialty Clinic - Holly St. Must be bilingual (Spanish/English). Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Some experience working in a healthcare setting strongly preferred. The schedule for this position will be Monday - Thursday 7:30 - 5:00 PM, Friday 7:30 am - 12:30 pm occasional evening and Saturday hours.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.

• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.

• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.

• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.

• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.

• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.

• Keeps management team informed of all activities and on goings in the medical clinic.

• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.

Skills

• Ability to perform cash, check and credit card payment transactions with accuracy.

• Bilingual Spanish/English preferred

• Ability to work and function independently and within a team.

• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.

• Knowledge of computer software such as Microsoft Office Software.

• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High school diploma or equivalent required.

• Bilingual Spanish/English is required.

• 6 months Customer service experience is required.

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!

• Excellent Benefits Package including:

• Health, Vision, Dental and Life Insurance

• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)

• Paid Time Off and Holidays

• Employee Discounts for Care

Monday - Thursday 7:30 - 5:00 PM, Friday 7:30 am - 12:30 pm occasional evening and Saturday hours.
40 - Hours