Call Center Agent

Job Description
Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English or Marshallese/English) candidates required. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.

• Enters new patients into the electronic medical record (EMR) completely and accurately.

• Confirms or updates existing patient demographic information completely and accurately.

• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.

• Ensures provider schedules are filled according to clinic guidelines.

• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.

• Strong interpersonal skills and the ability to work effectively with people of all backgrounds

• knowledge of computer software such as Microsoft Office Software

• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.

• Bilingual ability (Spanish/English or Marshallese/English) is required.

Preferred Qualifications

• Some customer service or call center experience preferred.

• Experience with electronic medical records is a plus.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!

• Excellent Benefits Package including:

• Health, Vision, Dental and Life Insurance

• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)

• Paid Time Off and 10 Annual Paid Holidays

• Employee Discounts for Care

Monday - Friday 8:00 AM - 5:00 PM
40 - Hours