Credit Representative

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment. So, who are we looking for? People who “Own It” – Commitment to the customer, the company, and each other: You are customer-focused with an eye for detail. You are reliable. People who “Can Do” – Our Attitude: You are an innovative thinker pursuing continuous improvement. You embrace teamwork. You want to positively make an impact and open to change. People who “Act in Love” – Treats others with humility, respect, kindness, honesty, patience, and self-control. You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart. And what will you do? Summary: Credit Representatives will be responsible for serving internal and external customers of the Credit Department and managing routine credit tasks, including applying cash receipts to customer accounts, reviewing customer applications for credit, reviewing and reconciling RMAs, and other tasks as needed. Credit representatives will demonstrate a desire to serve customers, build customer relationships, and create raving fans. Core Functions: - Manages credit applications process; enters new customers and tracks for renewal. - Verifies that all customer credit files are complete, accessible, and secure. - Ensures customer statements are updated timely and are accurate. - Responds to inquiries made to the Credit Department in a timely manner. - Works and communicates with Credit Department teammates to ensure goals and KPIs are met. - Partners with accounting to ensure accurate bank and ledger reconciliations are maintained. - Reviews and reports on collection efforts for past due accounts and assists sales team in collection efforts. - Recommends credit terms and limits based on customer profile. - Works with sales and accounting teams to obtain and maintain Sales Tax Certificates. - Issues, communicates, and documents credits and adjustments as needed in accordance with established processes. - Processes customer payments and maintains security of customer information. - Generates accurate and timely department reports as needed. Key Measures of Success: - Prompt and dependable - Strong organizational skills - Solid written and verbal communication - Ability to work within a team - Ability to prioritize multiple tasks in a fast-paced environment - Ability to handle high volume of work efficiently - Communication skills and experience necessary to interface with all levels of management, staff, and customers in a fast-paced, team-oriented environment - Ability to assume increasing responsibilities in a rapidly changing environment - Understands legal requirements and compliance for credit accounts and capability to manage all aspects of data, relationships, and requirements to protect and mitigate risks - Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.” - Own It – Commitment to customer, company, and each other. - Can Do – Team Player, Open to Change, & Pursuing continuous improvement. - Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control. Education & Experience: Minimum Required: - High school diploma or GED required. Physical Demands & Work Environment: Work is performed in an office environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions. Travel No travel is expected for this position. Benefits Offered: At Central States, we are an ESOP. That means each one of our employees is an owner of the company and receives an allocation of stock every year. This allows all our employees to share in the wealth and success of the company. We also offer: - 401K – We match up to 4% - Medical - Dental - Vision - Holiday pay - Vacation pay - Mental health resources - Healthcare coordinators - Life insurance - Health Savings Accounts - Flexible Spending Account - Short-Term Disability - Long-Term Disability - Profit-Sharing bonus - Performance based merit increases - Education assistance available – Up to $5,250 each year Central States Manufacturing, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.