Customer Service Representative I

The City of Fayetteville, committed to attracting, engaging, and rewarding a multi-generational workforce, is seeking a Customer Service Representative I. This position requires providing good customer service to both internal and external customers, maintaining positive relationships with fellow employees, and effectively conveying the billing process to customers. Duties include assisting customers with service setups, handling payments, answering inquiries, and maintaining confidentiality regarding customer information. Strong communication skills and the ability to handle difficult situations diplomatically are essential. A high school diploma or GED is required, along with two years of related experience in customer service and/or cash handling. Bilingual candidates (English and Spanish) are preferred. Applicants must be able to navigate software programs and possess basic math skills. The employee will work in a dynamic office environment, managing multiple tasks and interruptions.