Director, Program Management, EOC - Facilities Emergency Support

Job Posting Title: Director, Program Management, EOC - Facilities Emergency Support
Job Summary: The Director, Facilities Emergency Support leads Walmart’s 24/7 centralized facilities emergency response function, providing strategic and operational leadership for events that impact stores, clubs, distribution centers, and other facilities. This role oversees response to power outages, hurricanes, severe weather, natural disasters, refrigeration events, and other facility emergencies from initial identification and forecasting through stabilization and full site recovery. Provides strategic leadership for emergency preparedness, response, and recovery, including generator deployment and dispatch, temporary power strategies, downtime mitigation planning, and coordination of field resources. Partners across Operations, Emergency Management, Energy, Refrigeration, Engineering, Supply Chain, Technology, and external service providers to minimize operational disruption, protect critical assets, and accelerate facility recovery. Leads a 24/7 organization of more than 40 associates while advancing automated workflows, AI-enabled capabilities, and data-driven decision-making to improve response speed, scalability, and effectiveness.
Job Posting Description: Position Summary... The Director, Facilities Emergency Support leads Walmart’s 24/7 centralized facilities emergency response function, providing strategic and operational leadership for events that impact stores, clubs, distribution centers, and other facilities. This role oversees response to power outages, hurricanes, severe weather, natural disasters, refrigeration events, and other facility emergencies from initial identification and forecasting through stabilization and full site recovery. Provides strategic leadership for emergency preparedness, response, and recovery, including generator deployment and dispatch, temporary power strategies, downtime mitigation planning, and coordination of field resources. Partners across Operations, Emergency Management, Energy, Refrigeration, Engineering, Supply Chain, Technology, and external service providers to minimize operational disruption, protect critical assets, and accelerate facility recovery. Leads a 24/7 organization of more than 40 associates while advancing automated workflows, AI-enabled capabilities, and data-driven decision-making to improve response speed, scalability, and effectiveness. What you'll do... What You'll Do Provide strategic and operational leadership for Walmart’s centralized facilities emergency support function, establishing response strategies, operating models, escalation protocols, and performance expectations for facility-impacting events. Build and develop a high-performing 24/7 organization through talent development, coaching, succession planning, and a culture of accountability, collaboration, and operational excellence. Lead enterprise response to power outages, hurricanes, severe weather, natural disasters, refrigeration events, and other critical facility incidents from preparation and forecasting through recovery. Develop and execute generator dispatch, temporary power, and asset staging strategies that prioritize resources based on facility needs, operational impact, asset risk, and event severity. Coordinate cross-functional response across facilities trades, field teams, emergency management, operations, utilities, vendors, and other stakeholders to enable rapid decision-making and effective recovery. Leverage data, automation, AI, weather intelligence, and operational insights to improve event forecasting, resource allocation, workflow management, and emergency response effectiveness. Establish performance metrics and conduct post-event analysis to identify trends, measure outcomes, strengthen preparedness, and continuously improve emergency response processes and capabilities. What You'll Bring Proven leadership experience in emergency operations, facilities management, program management, business continuity, disaster recovery, contact center operations, or a related operational environment. Strong strategic and operational leadership capabilities with experience managing complex, time-sensitive events and coordinating resources across multiple teams and stakeholders. Ability to use operational data, forecasts, risk assessments, and financial insights to prioritize resources and make effective decisions in rapidly changing situations. Experience developing scalable processes, leveraging technology and automation, and driving continuous improvement across complex operations. Strong communication and executive presence with the ability to lead through ambiguity, influence cross-functional partners, and communicate effectively during critical events. Leadership Expectations Respect the Individual Builds an inclusive, high-performing organization where associates are empowered to make decisions and perform effectively in high-pressure environments. Develops leaders through coaching, mentoring, feedback, and succession planning while fostering trust and collaboration. Values broad perspectives and builds strong relationships across teams and business partners to achieve shared objectives. Act with Integrity Models the highest standards of ethics, integrity, and compliance while creating a culture of accountability and transparency. Demonstrates sound judgment during critical events, establishes clear expectations, and ensures decisions prioritize the safety of associates, customers, and members while protecting company assets. Encourages open communication, addresses concerns appropriately, and leads by example. Serve Our Customers and Members Leads with a customer- and member-first mindset by minimizing facility disruption and enabling stores, clubs, and other facilities to recover quickly from emergency events. Balances operational needs, risk, cost, and available resources to make decisions that protect business continuity and create value for customers, members, associates, and the company. Strive for Excellence Champions continuous improvement in emergency preparedness, response, and recovery by leveraging technology, automation, AI, data, and lessons learned from prior events. Demonstrates resilience, adaptability, and decisive leadership in rapidly changing situations while continuously improving processes, strengthening organizational readiness, and raising performance standards. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in Business, Human Resources, Legal, or related field and 5 years’ experience in project management, compliance, operations management or related area OR 7 years’ experience in project management, compliance, operations management, or related area. 4 years’ experience using intermediate functionality of Microsoft Office. 4 years’ experience leading cross-functional teams. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. experience developing training curriculum or content, Managing cross-functional teams, Managing Large Scale Change Initiatives, Master's degree in Business Administration or related field, Retail consulting., Walmart experience in Merchandising, Operations, Marketing, or Finance, including at least 2 years in a role requiring strategy development. Primary Location... 814 Respect Dr, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Minimum Pay: 90000
Maximum Pay: 180000
Pay Frequency: Annual
City: BENTONVILLE
State: AR
Country: United States
Job Area: : [Corporate]
Job Category: : [Project and Program Management]
Management Level: F
Job Family: Program Management
Shift: Weekday Day
Shift: Weekend Day
Employment Type: Full time
Brand: Walmart