Global Operations Lead, HCP Engagements - Managed Services Health PLS

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Minimum Degree Required

Bachelor's Degree

Minimum Year(s) of Experience7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting

Degree Preferred

Master's Degree

Certification(s) PreferredCMP or HMCC

Preferred Knowledge/SkillsDemonstrates extensive knowledge and/or a proven record of success in the following areas:

• HCP, HCO and Patient Engagement Operations

• Mentoring junior team members;

• Monitoring financials and maintain budget profitability;

• Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role;

• Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement;

• Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps;

• Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand;

• Working with global tech team and developers on application modification and bug fixes;

• Leading teams of individuals with a positive attitude;

• Communicating with senior leadership and senior client stakeholders;

• Delivering consistent “white glove” customer service;

• Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations;

• Strong research skills;

• Experience contracting is preferable;

• Financial acumen for reconciling budgets;;

• Has strong attention to detail;

• Familiarity with Advanced Excel and Power BI;

• Strong English language reading comprehension and writing skills;

• Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy.

Travel Requirements

Up to 40%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines