Helpdesk Technician I

Garver's Information Technology department is hiring a Help Desk Technician I in Rogers, AR. Typical responsibilities include identifying, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. Participating or leading projects and cross training with other IT Teams. This individual may also assist and travel to other Garver offices as necessary.

Key Responsibilities:

• Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
• Working help desk tickets.
• Equipment shipping, receiving and inventory management.

Educational / Professional Experience & Abilities

• 1-3 years of professional help desk or related experience
• High School Diploma or equivalent
• Ability to multi-task in an efficient manner in a fast-paced environment.
• Experience with Microsoft Office and Teams applications
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented
• Ability to travel to other Garver offices as needed.

Preferred Skills

• 3+ years of networking experience (LAN, WAN, Wireless)
• 3+ years working with network switches and routers
• Microsoft Active Directory experience
• Microsoft Office 365 support experience
• A+ certified
• Network+ certified
• Microsoft Teams VoIP and app support

Grow With Us
Garver offers its employees programs such as company-paid professional memberships, company support for industry licenses and continuing education opportunities that foster a progressive atmosphere. Garver provides the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish projects. By offering highly competitive salary packages, attractive benefits, and a comprehensive wellness program; Garver walks the talk when it comes to work-life balance.