Under the general direction of the IT Director, maintain, upgrade, coordinate and troubleshoot the servers, desktops, laptops, MDT's and associated peripherals that are joined to the Public Safety systems.
Maintain and troubleshoot hardware and software on all servers for the Public Safety departments in coordination with vendors and department representatives. This duty is performed daily, about 90% of the time.
Maintain, upgrade, coordinate and troubleshoot all desktop and laptop computers, MDT's and peripherals (Printers, Scanners, Modems, etc.) joined to the Public Safety systems. This duty is performed daily, about 90% of the time.
Install Computer Aided Dispatch (CAD) client software and CAD updates on laptops, MDT's and desktop computers. This duty is performed as needed, about 30% of the time.
Setup, maintain and troubleshoot broadband and the City's WiFi and WAN connectivity to MDT's. This duty is performed as needed, about 20% of the time.
Works with third party software vendors to install, troubleshoot and maintain hardware and software on Public safety systems. This duty is performed as needed, about 20% of the time.
Responds to after-hours and weekend public safety technology emergencies and needs, on a rotating schedule with other team members. This duty is performed monthly, about 10% of the time.
Maintain and help develop computer standards and computer images. This duty is performed weekly, about 25% of the time.
Request quotations for various computers, component replacement, and upgrades. This duty is performed as needed, about 20% of the time.
Help maintain licensing with applications and inventory. This duty is performed as needed, about 10% of the time.
Assists in technology projects from research to implementation. This duty is performed as needed, about 10% of the time.
Answer and respond to help desk calls and log those issues. This duty is performed daily, about 90% of the time.
Travel offsite to various City of Rogers Departments to provide support and assistance. This duty is performed daily, about 75% of the time.
Work closely with technical and non-technical City of Rogers' employees and be able to communicate effectively to both. This duty is performed daily, about 100% of the time.
Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 4 years related experience and/or training, or equivalent combination of education and experience.
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
Advanced: Database, Other
Intermediate: Contact Management
Basic: Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing
Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor.
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree.
Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.
Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.
Responsibility for work of others: Not indicated.
Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $150,000 to $1,000,000.
Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.
Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid to upper-level managerial oversight.
The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.
None. Job does not create any dollar monetary impact for the organization.
Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.
Occasional routine contacts with persons outside the organization. This would include contacts with suppliers, mail service, etc.
Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs.
Computer software programming, level ii technician support, project management; system analyst and comprehensive computer software support/help and/or web site development and connectivity.
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, moderately physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee.
While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move more than 100 pounds; frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; color vision; and ability to adjust focus.
QUALIFICATIONS
SKILLED IN
This position is subject to twenty-four (24) hour call for mission critical component maintenance.
Municipal government for Rogers, Arkansas. Growing city in the heart of NWA.