Manager, Retail Charging - Customer Success

Job Posting Title: Manager, Retail Charging - Customer Success Job Summary: The Manager, Customer Success, leads the development and execution of strategies to enhance customer engagement, drive revenue growth, and support product delivery within Walmart’s charging services. This role collaborates cross-functionally to implement marketing, demand generation, and pricing initiatives that optimize utilization and competitive positioning. The manager oversees team development, fosters strong stakeholder relationships, and ensures compliance with company policies while promoting operational excellence. By aligning business objectives with customer needs, this position contributes to delivering a seamless and scalable customer experience that supports Walmart’s strategic goals. Join Walmart’s Retail Charging team, a dynamic group dedicated to developing a convenient, reliable, and affordable retail-integrated fast-charging network. This high-growth team collaborates across marketing, product, and business development to deliver seamless customer experiences and drive revenue growth. The team focuses on operational excellence, demand generation, and strategic partnerships to scale innovative solutions. Members are committed to continuous improvement, data-driven decision-making, and fostering strong stakeholder relationships. Together, they support Walmart’s mission to provide accessible charging services while advancing sustainable retail innovation within the world’s largest retailer. Job Posting Description: Position Summary... The Manager, Customer Success, leads the development and execution of strategies to enhance customer engagement, drive revenue growth, and support product delivery within Walmart’s charging services. This role collaborates cross-functionally to implement marketing, demand generation, and pricing initiatives that optimize utilization and competitive positioning. The manager oversees team development, fosters strong stakeholder relationships, and ensures compliance with company policies while promoting operational excellence. By aligning business objectives with customer needs, this position contributes to delivering a seamless and scalable customer experience that supports Walmart’s strategic goals. Join Walmart’s Retail Charging team, a dynamic group dedicated to developing a convenient, reliable, and affordable retail-integrated fast-charging network. This high-growth team collaborates across marketing, product, and business development to deliver seamless customer experiences and drive revenue growth. The team focuses on operational excellence, demand generation, and strategic partnerships to scale innovative solutions. Members are committed to continuous improvement, data-driven decision-making, and fostering strong stakeholder relationships. Together, they support Walmart’s mission to provide accessible charging services while advancing sustainable retail innovation within the world’s largest retailer. What you'll do... Ensure customer care agent readiness by managing key resources and continually improving processes, trainings, and tools to drive customer success Design, develop requirements for, and drive the implementation of new features to improve customer success Develop processes to ensure the voice of the customer is represented in key strategic decisions to enhance the customer journey Develop automated and insights-driven feedback loops between customers and key stakeholders, ranging from issue triage to product improvements Evaluate and implement issue intake and triaging processes, in concert with broader Digital Operations Center efforts Monitor and drive macro-level performance metrics (e.g., Mean Time to Resolution) across the network, while partnering with planning teams to provide operational inputs that inform agent capacity and resourcing models. What you’ll bring… 5+ years in EV charging network or customer support operations; or similar Proficiency in AI, technology, tools Proven ability to translate complex business objectives and disparate data into clear, actionable data-driven strategy Experience navigating a matrixed organization and building consensus across diverse internal stakeholders Highly effective communication skills (written and verbal) At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor’s degree in business, marketing, science, engineering, renewable energy, environmental science, or a related field and 3 years' experience in a program management capacity Option 2: 5 years' experience in business, marketing, science, engineering, renewable energy, environmental science, or a related field. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Developing and/or supporting a public charging network., Experience in developing and implementing EV charging services and/or fleet electrification programs., Experience successfully launching a new product, entering a new market, or building a new business., Industry Knowledge such transportation electrification, electric vehicle charging, or customer utility program experience and regulatory considerations., Master’s degree in Engineering, Renewable Energy, Environmental Science, or a related field., Project management experience in the solar and/or energy industry, Project Management Professional Certification (PMP) Primary Location... 814 Respect Dr, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Minimum Pay: 70000 Maximum Pay: 130000 Pay Frequency: Annual City: BENTONVILLE State: AR Country: United States Job Area: : [Supply Chain and Transportation, Corporate] Job Category: : [Engineering, Engineering] Management Level: H Job Family: Sustainability - Environmental/Energy Shift: Weekday Day Shift: Weekend Day Employment Type: Full time Brand: Walmart