Manager, Service Excellence - Operations

Job Posting Title: Manager, Service Excellence - Operations
Job Summary: Role summary: The (USA) Manager, Service Excellence leads initiatives to enhance service delivery and stakeholder satisfaction by applying strategic business insights and continuous improvement methodologies. This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to identify challenges, recommend solutions, and implement improvements that align with organizational goals. With a focus on quality and productivity, this position supports the advancement of service standards while fostering a culture of accountability and innovation within the team. About the team: The Spark Earnings Excellence (SEE) Team ensures precise calculation, disbursement, and reporting of independent contractor earnings with a focus on compliance and data integrity. The team drives continuous improvement and operational rigor across complex processes, impacting company performance and the global contractor experience. SEE collaborates closely with stakeholders to maintain strategic alignment and enhance service delivery. Emphasizing leadership and cross-functional collaboration, the team implements effective solutions, upholds high standards, and supports ongoing process enhancements that contribute to organizational success and operational excellence.
Job Posting Description: Position Summary... Role summary: The (USA) Manager, Service Excellence leads initiatives to enhance service delivery and stakeholder satisfaction by applying strategic business insights and continuous improvement methodologies. This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to identify challenges, recommend solutions, and implement improvements that align with organizational goals. With a focus on quality and productivity, this position supports the advancement of service standards while fostering a culture of accountability and innovation within the team. About the team: The Spark Earnings Excellence (SEE) Team ensures precise calculation, disbursement, and reporting of independent contractor earnings with a focus on compliance and data integrity. The team drives continuous improvement and operational rigor across complex processes, impacting company performance and the global contractor experience. SEE collaborates closely with stakeholders to maintain strategic alignment and enhance service delivery. Emphasizing leadership and cross-functional collaboration, the team implements effective solutions, upholds high standards, and supports ongoing process enhancements that contribute to organizational success and operational excellence. What you'll do... Lead initiatives to enhance service delivery and stakeholder satisfaction through effective issue coordination and resolution. Analyze key performance metrics and scorecards to monitor service quality and operational efficiency. Collaborate with cross-functional teams to identify and implement continuous improvement opportunities. Translate business requirements into actionable projects aligned with organizational strategy. Manage project timelines, track progress, and escalate critical issues to ensure successful outcomes. Develop and maintain strong relationships with stakeholders to support business needs and service excellence. Utilize data analysis to inform decision-making and recommend process enhancements. What you'll bring: Proven experience in stakeholder management and effective communication to coordinate service issues and enhance stakeholder satisfaction. Strong knowledge of continuous improvement methodologies such as Kaizen and Six Sigma to identify and implement process enhancements. Demonstrated project management skills, including tracking, reporting, and change management to support business initiatives. Ability to analyze data and business requirements to develop actionable solutions aligned with organizational strategy. Expertise in vendor and contract management, ensuring compliance and risk mitigation. Capability to develop and deliver training programs that support business goals and associate development. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in business, finance, information technology, retail, human resources, or related area and 1 year's experience in business, finance, information technology, retail, human resources, or related area. Option 2: 3 years’ experience in business, finance, information technology, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Experience leading cross-functional teams., experience using intermediate Microsoft Office functionality (for example, Word, Excel, PowerPoint), Master's degree in business, finance, information technology, retail, human resources, strategy, or related area Primary Location... 2914 Se I St, Bentonville, AR 72712-3148, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Minimum Pay: 60000
Maximum Pay: 110000
Pay Frequency: Annual
City: BENTONVILLE
State: AR
Country: United States
Job Area: : [Corporate]
Job Category: : [Support Services]
Management Level: H
Job Family: New Business Services Planning
Shift: Weekday Day
Shift: Weekend Day
Employment Type: Full time
Brand: Walmart