Process & Workflow Administrator

CURRENT UNIVERSITY OF ARKANSAS SYSTEM EMPLOYEES, INCLUDING STUDENT EMPLOYEES AND GRADUATE ASSISTANTS, NEED TO LOG IN TO WORKDAY VIA MYAPPS.MICROSOFT.COM, THEN ACCESS FIND JOBS FROM THE WORKDAY SEARCH BAR TO VIEW AND APPLY FOR OPEN POSITIONS. Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.” University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.” All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 07/08/2026TYPE OF POSITION: Budget and Financial Analysis Workstudy Position: NoJOB TYPE: Regular WORK SHIFT: Sponsorship Available: NoINSTITUTION NAME: University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351. DEPARTMENT: Financial Affairs Department's Website: https://coehp.uark.edu/SUMMARY OF JOB DUTIES: The Process & Workflow Administrator is responsible for creating and maintaining a centralized Dashboard with multiple workspace environments and providing user support across college administrative units (including but not limited to finance, HR, IT, and grants management). They will be responsible for designing, testing, and implementing customized workspace environments with versatile workflows and task automations that streamline business processes throughout the college. They are responsible for adding, removing, and managing data (including MOU’s and contracts), establishing process approval chains, creating reports and forms, maintaining security controls and user access, developing tutorials, reference guides, and other relevant materials to train new and current users, communicating updates and new developments as they are rolled out, resolving incidents and providing user support, and working with Smartsheet developers to implement enhancements that increase efficiency and improve the quality of service the administrative units provide to the college and university. This role will provide support to departmental/unit level users, understand their experience, and help problem solve and troubleshoot as needed. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.QUALIFICATIONS: Minimum Qualifications - Bachelor’s degree in a business-related field from an accredited institution of higher education - Demonstrated experience with accounting and financial management at the University of Arkansas or another institution of higher education  - Demonstrated experience with computer programming or designing and implementing computerized workflows - At least two years of experience working in a higher education environment - At least two years of customer service experience Preferred Qualifications - Master’s degree in information systems, information technology, computer science, or other IT-related field from an accredited institution of higher education - Direct experience and use of Smartsheet - At least three years of experience working in a higher education environment - At least three years of customer service experience Knowledge, Skills & Abilities (KSA's) - Knowledge of accounting principles - Exceptional interpersonal, communication, and presentation skills with a high degree of energy, initiative, and organizational ability - Ability to work in and support a team-oriented approach to provide services, troubleshoot issues and strategic planning - Demonstrated ability to work effectively in a team environment, provide exceptional customer service, establish and maintain productive professional relationships, and apply critical thinking and problem-solving skills to resolve complex issues. Additional Information: Salary Information: Commensurate with education and experience. Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeOptional Documents: Proof of Veteran Status Recruitment Contact Information: Brandi Maples Director of Financial Affairs maples@uark.edu All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS   Please do not send to listed recruitment contact. Special Instructions to Applicants: You will be unable to apply for this position on the closing date.PRE-EMPLOYMENT SCREENING REQUIREMENTS: Criminal Background Check, Sex Offender Registry The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All Application information is subject to public disclosure under the Arkansas Freedom of Information Act. CONSTANT PHYSICAL ACTIVITY: Manipulate items with fingers, including keyboardingFREQUENT PHYSICAL ACTIVITY: N/AOCCASIONAL PHYSICAL ACTIVITY: N/ABENEFITS ELIGIBLE: Yes