Recreation Services Representative II - Front Desk

SUMMARY Responsible for the daily operations and customer service responsibilities for recreation services and facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES Reporting relationships, work assignments, and work schedules may be subject to change to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.

Program and Event Coordination:

· Welcomes customers and answers phones and emails.

· Sells memberships and daily admissions.

· Registers participants for programs and events.

· Reserves rentable spaces for patrons.

· Executes facility policies and procedures.

· Basic bookkeeping, filing, and clerical duties.

· Opening and closing duties for the facility depending on shifts.

· Assists with staff trainings and development.

· Supervises part time recreation workers at the reception desk.

· Implementing emergency action plans when necessary.

· Ensures the reception area is tidy.

· Assists in ensuring the facility surrounding grounds remains a safe, clean environment for the public to utilize for recreational activities.

· Performs a wide variety of other duties as assigned.

Community Engagement and Promotion:

• Foster cooperation and teamwork among city recreation and non-recreation personnel.

Customer Service and Communication:

• Provide exceptional customer service and communication to members and the public.

• Distribute department marketing materials to the public.

Evaluation and Improvement:

• Evaluate the effectiveness of recreation programs, areas, facilities, and services.

• Participate in the development of the recreation budget and monitor the expenditure of department funds and record-keeping.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) in Park and Recreation Administration or closely related field and and/or training in Parks and Recreation management, including one year of supervisory experience; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistics and the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must also have the ability to perform basic budget management.

REASONING ABILITY Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS Must have and maintain a valid driver’s license, the ability to become certified in CPR and First Aid and must pass a background security check.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and vibration. The noise level in the work environment is usually quiet.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.