Senior Manager, Quality Assurance - General Merchandise

Job Posting Title: Senior Manager, Quality Assurance - General Merchandise Job Posting Description: Position Summary... What you'll do... Role summary: As Senior Manager, Quality Assurance, you'll help define and execute the quality strategy for one of Walmart's fastest-evolving Walmart Brand businesses. From development through launch, you'll ensure products consistently meet customer expectations for performance and value—all at an unmatched global scale. This role goes far beyond product testing. You'll serve as a strategic quality leader, influencing product development from concept through production, partnering across Design, Product Development, Sourcing, Merchandising, Global Quality, and Compliance. You'll use data, supplier insights, and technical expertise to elevate quality performance while helping shape the future of Walmart's Home portfolio. If you're energized by solving complex quality challenges, influencing cross-functional teams, and driving continuous improvement across a global supply base, we'd love to meet you The Senior Manager, Quality Assurance, leads the development and execution of comprehensive quality programs to ensure consistent service delivery and supplier performance. This role oversees quality audits, process improvements, and training initiatives while collaborating with stakeholders to enhance operational effectiveness. By managing quality assurance frameworks and driving continuous improvement, the position supports business objectives and customer satisfaction. The Senior Manager also mentors and develops team members, fosters a culture of accountability and integrity, and ensures compliance with company standards, contributing to Walmart’s commitment to excellence and sustainable business practices. About the team: The Quality Assurance team is dedicated to upholding customer trust through consistent delivery of high-quality products and services. This team addresses complex quality challenges by collaborating across functions and driving continuous improvement initiatives. Members focus on supplier quality management, risk analysis, and quality management systems to enhance product standards. The team fosters a culture of accountability, effective communication, and leadership to implement corrective and preventive actions. By leveraging data and industry best practices, they ensure processes meet business needs and support ongoing development to maintain excellence in manufacturing and service quality. What you'll do: Drive Category Quality Strategy Lead quality initiatives across an array of product categories, ensuring products consistently deliver on Walmart's promise of quality, value, and build customer trust. Partner Across the Business Collaborate with Merchandising, Product Development, Design, Global Sourcing, Compliance, Packaging, and Supplier Quality teams to integrate quality into every stage of the product lifecycle. Influence Supplier Performance Build strong partnerships with global suppliers and manufacturing partners, using performance metrics, root cause analysis, and continuous improvement methodologies to strengthen quality systems and manufacturing capability. Make Data-Driven Decisions Analyze quality metrics, customer feedback, and testing results to identify trends, prioritize risks, and implement scalable improvements that enhance customer satisfaction. Champion Product Excellence Deliver on right first-time quality in development. Provide technical leadership on performance specifications, testing requirements, validation protocols, and quality standards to ensure products meet and exceed customer expectations. Lead Continuous Improvement Drive preventive quality initiatives using structured problem-solving tools, statistical analysis, and process improvement methodologies to reduce defects and improve consistency across the supply base. Be the Voice of the Customer Translate customer insights into meaningful quality improvements that strengthen Walmart Brand reputation and build long-term customer trust. What you'll bring: Proven leadership experience in quality assurance, material science, and supplier quality management within manufacturing or related industries. Expertise in developing, implementing, and evaluating quality management systems and continuous improvement processes. Strong knowledge of corrective and preventive actions (CAPA), risk analysis, and quality improvement methodologies. Ability to analyze quality data, identify gaps, and recommend actionable solutions to enhance product and service quality. Excellent communication skills to collaborate with stakeholders and deliver clear quality reports and training. Experience managing complex quality assurance programs and driving operational excellence through effective team development. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 4 years’ experience in training, quality, product development, or related area OR 6 years’ experience in training, quality, product development, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Assessing training programs and customer service levels in a production, sales, or customer service environment., Providing performance feedback or on-the-job training, Supervisory Masters: Business, Masters: Communication, Masters: Computer Engineering, Masters: Education Six Sigma - Certification Primary Location... 1700 Se 5th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Minimum Pay: 90000 Maximum Pay: 180000 Pay Frequency: Annual City: BENTONVILLE State: AR Country: United States Job Area: : [Corporate] Job Category: : [Continuous Improvements] Management Level: G Job Family: Quality Management Shift: Weekday Day Shift: Weekend Day Employment Type: Full time Brand: Walmart