JOB TITLE: Team Lead
DEPARTMENT: Service and Export Parts
REPORTS TO: Service and Export Parts Supervisor
MAJOR FUNCTION
Responsible for leading and coordinating the daily Service & Export Parts operations to ensure customer orders are processed accurately, shipped on time, and in compliance with company procedures while supporting safety, quality, delivery, and customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports supervisor on managing activity/workflow related to Service/Exports
Monitors workflow and adjust staffing as needed to meet operational demands.
Ensure all priority orders are completed and shipped on the same day.
Communicate any known deficiencies in order fulfillment to supervisor.
Responsible for printing, organizing, and distributing workload to the team.
Supports supervisor on planning work schedule to meet customer ship dates.
Ensure that all the required documentation and computer entries are completed accurately to meet Service/Exports shipping schedules.
Track productivity and communicate daily goals and expectations to the team.
Provide training and support to employees in the warehouse processes.
Assist with problem-solving and escalation of operational issues.
MINIMUM REQUIREMENTS
EDUCATION & EXPERIENCE:
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
KNOWLEDGE & PERSONAL ATTRIBUTES:
Ability to effectively direct activities of subordinate associates.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems collects data, establish facts, and draws valid conclusions.
Ability to effectively present information and respond to questions from groups of managers.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to make effective and persuasive presentations on controversial or complex topics to top management.
Must possess excellent personal drive with a passion for exceeding customer fulfillment levels.
Ability to solve practical problems and deal with a variety of situations creatively
Positive team engagement and communication.
COMPUTER SKILLS:
SCREENING REQUIREMENTS:
REVISION DATE: 22/Jun/2026
Let’s create a cleaner future together
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future. Are you ready to make a change for a cleaner future ?
About Nilfisk
Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.
Benefits
Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.
Pay Range $17.50-$21.88 per hour. The estimated range indicates the expected hourly pay for this position. It does not include potential bonus incentives such annual or performance bonus’ as well as sales and sales related incentives, or overtime. The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, differentials, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future. Job applicant FAQ
Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.
Talent Acquisition Process
Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.
Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
Global professional cleaning equipment manufacturer with operations in Springdale, AR.