(USA) Senior Manager, Data Science (AI Technical Lead) – Next-Gen Customer Engagement & Returns

Job Posting Title: (USA) Senior Manager, Data Science (AI Technical Lead) – Next-Gen Customer Engagement & Returns Job Summary: The Vision: Rewiring the Omni-Channel Experience with AI The world of retail is undergoing a massive paradigm shift, and AI is at the helm. At the intersection of consumer behavior and complex supply chain logistics lies one of the biggest challenges—and opportunities—in the industry: Omni-Channel Returns. The Customer Engagement Services team is building an autonomous, intelligent ecosystem that doesn't just process returns; it predicts, personalizes, and prevents friction. We are moving beyond reactive dashboards to deploy Agentic AI and Causal Machine Learning systems capable of digesting multi-modal data, diagnosing root causes of customer pain points, and triggering real-time, personalized interventions. We are seeking a Senior Manager, Data Science to serve as the Technical Lead and visionary for this initiative. You are a high-impact player-coach who thrives at the bleeding edge of AI but demands rigorous software engineering standards. You won't just build models; you will architect the intelligent systems that redefine how we interact with our customers. Additional Description: (empty) Job Posting Description: Position Summary... The Vision: Rewiring the Omni-Channel Experience with AI The world of retail is undergoing a massive paradigm shift, and AI is at the helm. At the intersection of consumer behavior and complex supply chain logistics lies one of the biggest challenges—and opportunities—in the industry: Omni-Channel Returns. The Customer Engagement Services team is building an autonomous, intelligent ecosystem that doesn't just process returns; it predicts, personalizes, and prevents friction. We are moving beyond reactive dashboards to deploy Agentic AI and Causal Machine Learning systems capable of digesting multi-modal data, diagnosing root causes of customer pain points, and triggering real-time, personalized interventions. We are seeking a Senior Manager, Data Science to serve as the Technical Lead and visionary for this initiative. You are a high-impact player-coach who thrives at the bleeding edge of AI but demands rigorous software engineering standards. You won't just build models; you will architect the intelligent systems that redefine how we interact with our customers. What you'll do... Architect Autonomous AI Systems: Design the end-to-end algorithmic framework for our proactive returns intelligence agent. You will fuse Causal Inference, Deep Learning, and Large Language Models (LLMs) to analyze structured transaction data alongside unstructured customer feedback, chat logs, and product reviews. Lead the Transition from Insight to Action: Spearhead the application of Causal AI to understand the "why" behind return behaviors. You will move the team beyond simple correlation to answer counterfactuals (e.g., "If we offer a 15% discount right now, will it save the sale and the customer relationship?"). Drive Engineering Excellence: Act as the ultimate gatekeeper for the AI codebase. You will mentor a team of brilliant Data Scientists, elevating their engineering maturity from local "notebook scripts" to scalable, modular, and deployable production packages. You will enforce strict version control (Git), conduct rigorous code reviews, and mandate comprehensive unit/integration testing. Pioneer ML & GenAI Observability: The real world is chaotic. You will design state-of-the-art MLOps and monitoring frameworks to track real-time model performance, data drift, and LLM hallucination rates. You ensure our AI agents adapt dynamically as consumer trends and macroeconomic factors shift. Strategic Technical Leadership: Translate highly ambiguous business objectives ("Reduce omni-channel friction") into concrete, executable AI roadmaps. You will bridge the gap between complex algorithmic concepts and executive business strategy. Hands-On Innovation: Roll up your sleeves. You will write high-performance, fault-tolerant Python and PySpark code for the most complex, mission-critical components of our recommendation engines. What you'll bring: The Tech Stack & Expertise, AI, Machine Learning & Analytics Advanced Modeling: Deep expertise in time-series forecasting, anomaly detection, and modern predictive modeling. Causal Inference & Experimentation: Proven ability to apply causal frameworks (e.g., Do-calculus, causal impact, propensity matching) to observational data to isolate exact friction points in the return journey. NLP & GenAI: Experience leveraging Natural Language Processing and LLMs to extract sentiment and actionable features from unstructured customer engagement data. Software Engineering & Big Data Architecture Core Stack: Expert-level fluency in Python and SQL. Distributed Computing: Strong hands-on architecture experience with PySpark and handling massive, petabyte-scale datasets. Engineering Rigor: You don't merge code without tests. Extensive experience with Unit/Integration Testing (pytest) and advanced Git management (branching strategies, CI/CD pipeline integration, conflict resolution). Leadership & MLOps (Preferred Qualifications) Model Deployment: Experience with Docker/Kubernetes for containerized model serving, and familiarity with cloud infrastructure (GCP, or AWS) to optimize compute resources for heavy AI workloads. Mentorship: A proven track record of upskilling technical teams, setting coding standards, and fostering a culture of continuous innovation. Education: Advanced degree (MS/PhD) in a quantitative field (Computer Science, Statistics, Operations Research, Economics, etc.). The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Your Career Journey at Walmart: At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters: We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”. All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com. There is no cost or payment required to apply or be considered for a position. If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelors degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 5 years' experience in an analytics related field. Option 2: Masters degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 3 years' experience in an analytics related field. Option 3: 7 years' experience in an analytics or related field. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Successful completion of one or more assessments in Python, Spark, Scala, or R, Supervisory experience, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 805 Respect, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Minimum Pay: 110000 Maximum Pay: 220000 Pay Frequency: Annual City: BENTONVILLE State: AR Country: United States Job Area: : [Technology] Job Category: : [Data Science and Analytics] Management Level: G Job Family: Data Science Shift: Weekday Day Shift: Weekend Day Employment Type: Full time Brand: Walmart